Returns - Terms

We want you to be 100% satisfied with your purchase


If you are not happy in any way with your purchase simply return it to us within 30 days for a full refund. You must obtain an RMA number before you return the item. You can get this by going to our returns page

Faulty items

OC PIN Ltd offer a 100% no quibble customer satisfaction guarantee on all their products.   If you break it, lose it or just don't like it we will send you a replacement or refund your money no questions asked. All OC PIN Tags carry a 12 month guarantee, if you have any problems with any of our products within the guarantee period please to contact us to arrange a replacement or refund.

Order cancellations

If you decide to cancel an order please contact us quoting your product reference code along with the order reference number and we will be happy to cancel your order and refund your PayPal account or credit/debit card in full

Shipping and delivery options

Postage costs are listed in our shop. UK orders are sent via Royal Mail First Class. Non UK orders are sent Via Royal Mail Airmail. For UK customers we also offer a next day service  where orders are sent via Royal Mail Special Delivery

Delivery Times

We always aim to process and dispatch all orders within 2 working days. Shipping times vary around the world and from country to country but a guide to expected delivery  times from the date of dispatch is: UK 1-2 days USA 6-8 days Europe 3-4 days Rest of the world 6-8 days.

Questions and Feedback

If you have any questions or feedback please contact us at