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FAQs


 

1. What is OCPIN?

OCPIN is short for “Owner Contact Personal Identification Number". The OCPIN service links lost items with their owners on a global basis. Details held by OwnerContactPIN are never passed on to anyone unless explicitly requested by a legal body such as the Police, or Border Control etc.

Customers of OwnerContactPIN are given unique 16 character alpha numeric Tag codes. These are linked to customer details. The codes are displayed on “Premium Tags", “OCPIN-LITE Tags" and on our FREE virtual Tags. These are then placed on items belonging to the customer.

If a personal item is lost, provided that it is found and reported to our systems, either by the finder going to Foundabag.com or by an airport baggage handler placing the Tag details into the SITA World Tracer System, the customer will receive an email or SMS text message providing details of who has found the lost item. This service is available 24 hours a day, every day of the year, subject to planned maintenance of systems and availability of mobile telephony and Internet where the customer is currently situated.

Having access and being a part of the SITA World Wide Tracer system provides OwnerContactPIN services is over 2,200 airports worldwide. When an OwnerContactPIN Tagged item is found, the baggage handler places the unique 16 character alpha numeric code into the tracer system. We then receive a notification that the

customer’s property has been found. Our customer then automatically receives a notification by email or SMS text informing them of the details of the finder.

It is the responsibility of the customer to organise for the return of their lost item to them. OwnerContactPIN does not play a part in the return of the property.

Customers should always report the loss of an item to the relevant organisation, e.g. lost property, airline, or baggage handler. With OwnerContactPIN’s Tag attached the likelihood of that the lost item being returned is increased.

2. Is OCPIN registered under the Data Protection Act?

OwnerContactPIN Limited is registered with the Data Protection Agency Registration No: Z3237024

3. Is the OCPIN Tag usage restricted to just flying?

No, they are not just restricted to flying, OwnerContactPIN Tags are designed to be used for everyday life. These Tags are not just for holidays, they can be used on any property to which they can be securely attached. Customers use these while travelling on coaches, buses, trains, ferries, underground, aircraft etc. The added benefit of an OwnerContactPIN is that we are linked into the SITA World Tracer System, which is available to baggage handlers in over 2,200 airports worldwide. This means that if your lost item is found the unique 16 character alpha numeric code can be placed directly into the World Tracer System.

4. Is the OCPIN Tag restricted to just luggage?

No, OwnerContactPIN Tags can be used on any personal property to which the Tag can be attached securely. Our customers use the Tags on all sorts of items such as golf bags, laptop bags, rucksacks, fishing bags, luggage etc.

5. What is the SITA World Tracer System?

SITA and other leading companies in the Air Industry have been working in collaboration to try to reduce the number of bags that go missing whilst in transit. In 2011 alone almost twenty six million pieces of luggage were lost (figure taken from SITA 8th Baggage Report). This was a reduction in previous years given the focus that the airline industry had put onto the problem. Not all of these are returned to their rightful owner.

To address this challenge further, SITA a world leader in baggage management applications, created the World Tracer System. This system is available in over 2,200 airports worldwide for baggage handlers to use. OwnerContactPIN has a link into this system, which allows baggage handlers worldwide to input our unique 16 character alpha numeric code into the system, should an item with one of our Tags be found.

The World Tracer System then automatically sends a notification to our system (powered by our secure “Foundabag" reporting system) of information providing Tag details, location, contact and other information. Our “Foundabag" system will then automatically generate a notification which is sent to your registered email address or to your mobile phone number.

You can then contact the relevant airport baggage handler to arrange for the lost item to be returned to you.

Please remember that it is the responsibility of OwnerContactPIN to provide you with the information confirming the location of your lost or mislaid item. It is then your responsibility to contact the Airport and/or baggage handler to arrange the recovery of lost personal items.

6. How do I join OCPIN?

Joining OwnerContactPIN is simple, just click on the “Buy Tags online" button and you will be guided through the purchase process. During this process, you will be asked to register your details with us.

Alternatively, just click on the free membership sign-up option to set-up your personal account and download your FREE Virtual Tags to your email in-box. If you do not receive your Virtual Tags by email, please check your SPAM and junk email folders. Customers can upgrade to a full membership after their trial period has expired, or revalidate their Virtual Tags. We will use your email address or your mobile phone number to contact you if any of your personal items get lost in transit and are then reported as found to us. Notifications by SMS text will incur cost by the customer, email notifications are free.

7. How do I change my contact details?

If you need to change your contact details please login to your account using your email address or username and your chosen password. You will then be taken to the “My Tag Manager" page. From this page select “Manage Account" you will then be taken to the “My Account" page where you will be able to perform a number of administrative tasks.

It is very important that we have the correct email address and mobile phone number(s) from which to contact you should a report be filed against your Tag. This will ensure that there are no delays in getting information to you in regards to your lost property.

8. Where are my FREE Virtual Tags?

When you registered for your FREE OwnerContactPIN virtual Tags, the templates will have been sent to the email address you registered with us. If you have not received the email then please do the following:

 

  1. Check in your email SPAM folder to see if the templates are there
  2. Check in your email junk folder to see if the templates are there
  3. If after checking your SPAM and junk folders, the templates are still not there, please log in and check that we have the correct email address for you
  4. If all of the above actions are OK, please email us at support@ocpin.com with a subject heading of FREE virtual Tag and provide details of the problem

9. What do you mean by Avery labels?

For customers who have requested the download of our FREE virtual Tags, these can be printed onto ready formatted Avery sticky labels. In order for you to know which labels to buy if you so wish, we have listed the types supported.

10. How do I purchase an OCPIN Tag?

Simply go to our website home page and click on “Buy Tags". You can then choose a Tag from our product list that best suits your needs. During the purchase process you will be asked to register your details.

Once you have received your Tags you will need to activate them, these details will be used during your activation of the Tags you purchased.

You do not have to buy the labels but can simply print onto normal paper if you wish.

11. Can I only use the “OCPIN-LITE " Tag once?

OwnerContactPIN “OCPIN-LITE" Tags are valid for three months but can be used for as many trips during that period as you require. Your three months start once you have registered the Tag, so make sure you register a few days before you intend to travel. If you intend to use the Tag for multiple trips during the three month period, you should also make sure that it remains intact and legible.

12. How do I purchase more OCPIN Tags?

If you require more OwnerContactPIN Tags these can be purchased from our online shop. Simply select the type of Tags that you require and then follow the “Buy Now" process. OwnerContactPIN uses PayPal for all transactions.

13. I am trying to register my OCPIN Tag number but it is not recognised, what should I do?

During one manufacture process, a batch of Premium OwnerContactPIN Tags were printed with the incorrect font type. This has made it difficult to distinguish between the letter O and the number 0 as well as the letter I and the number 1. Although our quality assurance process managed to capture the vast majority of these before they became available to the general public, unfortunately, some did get through the process.

We would be happy to replace these Tags at no cost to yourself, please contact us by emailing support@ocpin.com with a subject header of Tag Characters, or call us on +44 (0)203 3972548. In the meantime if you want to use your Tags until we send replacements, please double check your Tag number using the guide below:

14. How do I attach my OCPIN ID Tags?

 

  1. Insert your OwnerContactPIN ID Tag into the clear plastic wallet making sure that the hole in the Tag is in line with the hole in the plastic wallet.
  2. Loop the security clip around a suitable part of your property.
  3. Push the larger circular end of the security clip into the hole of the aligned Tag and clear plastic wallet .
  4. Snap together the smaller and larger end sections of the security clip to form an unbreakable bond.
  5. To remove the Tag from your bag, cut the nylon strap and use a new security strap to attach the Tag to another item. Additional security straps can be purchased from our online shop.

15. I have an OCPIN Tag but my membership has expired what should I do?

If your membership period has expired but your property that has potentially been lost and now found, still has an OwnerContactPIN Tag attached, the finder will report the find to us. In this event because your membership has expired you will not automatically receive the notification from our secure “Foundabag" system.

In order to receive the notification you will be required to call our Foundabag Team on +44 (0)203 3972548 or email us at Foundabag@ocpin.com and provide your details. An administration charge will be made and as soon as we have received confirmation of funding, your notification will be sent.

In order to prevent this from happening we would ask that you ensure that your membership remains valid.

16. Why can I only pay via PayPal?

At OwnerContactPIN we take the utmost precaution to ensure the security of our customer’s financial details. OwnerContactPIN does not hold or keep any data relating to payment details. To this end we have chosen PayPal to deliver this service to you. PayPal delivers one of the most secure payment platforms in the world. After more than a decade as the leader in online payments, they have learned a thing or two about keeping our customers information safe.

PayPal can spot problems before they happen

 

  • PayPal use fraud prevention technology that monitors transactions for suspicious activity.
  • PayPal have a team of over 2,000 specialists including former law enforcement officials, working to protect our customers from fraud and identity theft.
  • To help weed out fraudulent activity, every transaction is reviewed by state of the art models.
  • PayPal ensure users who send or receive large amounts of money have successfully completed PayPal’s verification system and identity check.

PayPal uses state of the art encryption

Safeguarding our customers financial and personal information is one of our most important priorities. That's why PayPal automatically encrypt all sensitive information sent between our customer’s computer and PayPal’s systems, ensuring our customer’s information is kept private.

This information is correct at 23rd January 2013. For further details on PayPal please visit www.paypal.com

17. Why do you automatically set up annual payments from my PayPal account?

You have already taken the step to protect your property from permanent loss. With planning for holidays, working and undertaking the activities of everyday life it is very easy to forget to renew annual subscriptions. Our automatic annual renewal payment policy provides peace of mind to you. However, you have the right to cancel this arrangement and you may do so at any time.

If you do cancel, please do ensure that you remember to renew your subscription.

18. How do I cancel automatic payments from my PayPal account?

If you do decide to cancel your automatic subscription for the annual membership to OwnerContactPIN please visit https://paypal.com and cancel the automatic payment in your account.

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click My Money.
  4. Beside 'My preapproved payments', click Update to find your payment.
  5. Select the payment, and then click Cancel.

19. What should I do if my property has been stolen?

If you suspect that your property has been stolen you should notify the police as quickly as possible giving them as much information as you can. The Police may provide you with an incident number (depending on country) that you can pass on to your insurer. Please note that insurance providers may not pay out if you delay doing this. If your property has been stolen it is likely that anything providing proof of ownership such as the OwnerContactPIN Tag may have been removed.

20. What happens when my property is found?

Once a lost item is found, the finder whether they are an organisation such as a baggage handling company or a general member of the public, will submit a report to our system. They will provide information to us such as their contact details and a message on how to recover your lost item. Our system is available 24 hours a day every day of the week subject to planned maintenance activities and in country service availability.

Using the email address or the mobile telephone number that you have provided, an automatic notification will be sent to you detailing the information on who to contact and how to get your lost property back. Please note that it is very important to keep your email address, mobile phone number and your account membership up to date.

It is the responsibility of the customer to contact the finder and to arrange for the collection or delivery of the lost item. We would however suggest that you note the following guidelines:

 

  1. Do not pass on your personal details i.e. name, address etc. unless you are confident that it is appropriate to do so
  2. Do not arrange for the finder to bring your lost property to your home unless they are a known lost property management company, a courier or you are confident it is appropriate to do so
  3. If you have arranged to meet with someone who has found your property, make sure that you either:
    • agree to meet in a public place
    • ensure you have someone with you
    • ensure someone knows where you are going
  4. If someone asks you to provide the combination code to a locked possession do not pass it on to them unless you are confident that it is appropriate to do so
  5. You may want to consider providing some type of reward for the return of your lost property if found by a member of the general public

21. What do I do if the finder is not an official lost property agent?

Anyone finding an item with an OwnerContactPIN Tag on it can contact us by simply going to the Foundabag website and submitting a report. You will receive a notification once this is done but we would suggest that you note the following guidelines:

 

  1. Do not pass on your personal details i.e. name, address etc. unless you are confident that it is appropriate to do so
  2. Do not arrange for the finder to bring your lost property to your home unless they are a known lost property management company, a courier or you are confident it is appropriate to do so
  3. If you have arranged to meet with someone who has found your property, make sure that you either:
    • agree to meet in a public place
    • ensure you have someone with you
    • ensure someone knows where you are going
  4. If someone asks you to provide the combination code to a locked possession do not pass it on to them unless you are confident that it is appropriate to do so
  5. You may want to consider providing some type of reward for the return of your lost property if found by a member of the general public

22. I put an OCPIN Tag on my property, it is now lost, but I have not heard anything. What should I do?

OwnerContactPIN cannot guarantee that your lost property will always be returned. If it is stolen, a thief is unlikely to report that they have found the item. The system can only work if the property has been found and it has been reported directly to OwnerContactPIN via our secure “Foundabag" portal , or, it has been passed on to an organisation such as a Lost Property Office, Airline Baggage Handler, or the Police.

Customers should always report lost items to the relevant people, e.g. holiday rep, lost property handlers, rail station, airport etc.

Did you register the OwnerContactPIN Tag details with us? Our system can only notify customers of their lost property being found, provided that they have registered the Tags and that we have the correct email address or mobile phone number should we have to contact them by SMS text. You should do the following:

 

  1. Log on to OwnerContactPIN and check that you have registered your Tag details with us
  2. Check that your email address and your mobile phone numbers are correct
  3. If the Tags are registered and your email address and mobile phone number are correct, then you should contact your holiday agency, travel organiser or other relevant organisation. Customers should always contact the relevant person or organisation should their property be lost

23. What is Foundabag?

Foundabag is OwnerContactPIN’s secure system which is used by people to report found items. The SITA World Tracer System sends information to the Foundabag system as well as other organisations and the general public when they report a found item.

The secure Foundabag system then automatically notifies our customers with details on how to recover their property should it be lost and the found. This information will be sent by email to the registered address or by SMS text to a mobile phone if we do not have an email address registered.

24. Is Foundabag just used to report found bags?

No, our secure “Foundabag" system powers all of the services provided by OwnerContactPIN. People can report any item that has an OwnerContactPIN Tag attached into our “Foundabag" report system.

25. Do I have to be a big company to become an affiliate?

No, the affiliate programme is open to anyone who has a website, has signed up to OwnerContactPIN affiliate programme and follows the Terms & Conditions.

The OwnerContactPIN product can be used on anything that the “Premium" or “OCPIN-LITE" Tag can attached to, it is not just for holidays but is intended for use in everyday life. Typical affiliates are but not limited to:

 

  • High Street holiday companies
  • Sports clubs
  • Golf Societies
  • Dance clubs
  • Travel companies
  • Insurance brokers
  • Employers

26. How does the affiliate programme work?

Once someone has signed up to the OwnerContactPIN Affiliate programme, they will be able to download a banner from a selection of banners. These banners loaded onto the Affiliate website will be linked to unique tracking codes which is how we then identify and track the source of the interest from the Affiliate website.

If a purchase is made via the Affiliate site a commission applicable to the agreed amount will be added to the Affiliate’s account. Payments to the Affiliate will be made in accordance with the terms agreed.

Affiliates will be able to log in and review details of their accounts.

27. How can I become an affiliate of OCPIN

To become an OwnerContactPIN is fairly simple:

 

  • Click on the Affiliates button at the bottom of our home page
  • In the Affiliate Programme window click on the continue button to create an Affiliate Account
  • On completion of registration you will be able to download a PDF version of the Terms & Conditions for an OwnerContactPIN Affiliate
  • Please read and complete PDF before signing and emailing back to affiliate@ocpin.com
  • Once we have received your signed Terms & Conditions and your request to become an OwnerContactPIN Affiliate has been approved, you will receive notification that you can log into your account, using the details you provided earlier
  • Once logged into your account you will be able to select and OwnerContactPIN banner to use on your site. Visitors to your site will then be directed to the OwnerContactPIN site where they can purchase product. You will of course receive commission for sales attributed to visits from your website

If you require further information please email affiliate@ocpin.com

For more information email us at affiliate@ocpin.com

28. Does OCPIN offer preferential pricing to companies, organisations and clubs?

Yes, depending on the volume of purchases we will agree a discount on the current price for each of the products. For further information please email sales@ocpin.com

29. Does OCPIN offer a “branded" product to companies, organisations and clubs?

Yes, we are able to provide branded “Premium" Tags to companies. For further information please email sales@ocpin.com

30. How do I become an OCPIN Reseller?

Companies who are interested in becoming an OwnerContactPIN reseller are invited to contact us by emailing reseller@ocpin.com

31. How do I become an OCPIN Distributor?

Companies and individuals who are interested in becoming an OwnerContactPIN distributor are invited to contact us by emailing distributor@ocpin.com

32. What is the difference between Premium and “OCPIN-LITE Tag” period of use?

 

OwnerContactPIN Premium Tags are valid during your Premium subscription period which is 12 months. When a customer buys a Premium Tag for the first time, the annual subscription is included in the purchase price. All other Premium Tags added to the account within that first year will be included in that year. Customers will then be required to renew their subscription annually for the Premium Tags to remain active.

OwnerContactPIN “OCPIN-LITE” Tags are only valid for a period of three months from the date of activation. These Tags are not covered under the Annual Subscription.